Privacy Policy

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Last updated: June 22nd, 2024

Privacy Statement

Asheville (AVL) Labs respects your privacy and is committed to protecting the personal information that you share with us. Generally, you can browse through our website anonymously without giving us any information about yourself. When we do need your personal information to provide services that you request, your information is collected, used, and disclosed in accordance with this policy. This privacy statement describes how we collect, use and disclose your personal information as part of our business, including on websites operated by Asheville (AVL) Labs under the Asheville (AVL) Labs domain such as avllabs.com and track.avllabs.com. If you wish to update or remove your personal information held by us or adjust your subscription preferences, contact us by email. 

Cookies and Other Tracking Technologies

Asheville (AVL) Labs may use non-identifiable information collected from visits to our web sites to help us provide better customer service. Asheville (AVL) Labs tracks website usage and measures web activity on Asheville (AVL) Labs websites, but we do so in ways that keep the information non-identifiable. This information is sometimes known as "click stream data." Note that information is only gathered while you are on Asheville (AVL) Labs websites. Asheville (AVL) Labs automatically receives such information from your browser and records it on our server logs. We use this data to analyze trends and statistics and to help us provide better customer service.

Like many other commercial websites, we use a standard technology called a "cookie" to collect information about how you use the site. A cookie is a small data file that certain sites write to your hard drive when you visit them. A cookie file can contain information such as a user ID that the site uses to track the pages you have visited, but the only personal information a cookie can contain is information you supply yourself. A cookie can't read data off your hard disk or read cookie files created by other sites. Some parts of Asheville (AVL) Labs websites use cookies to track user traffic patterns. We do this in order to determine the usefulness of our website information to our users and to help users reach that information. This information is not reviewed at an individual level. If you do not want your transaction details used in this manner you can disable your cookies.

Asheville (AVL) Labs websites may also use Web beacon or other technologies to better tailor those sites to provide better customer service. These technologies may be in use on a number of pages across our websites. When a visitor accesses these pages, a non-identifiable notice of that visit is generated which may be processed by us. These Web beacons usually work in conjunction with cookies. You can set your browser to warn you before accepting cookies and refuse the cookie when your browser alerts you to its presence. You can also refuse all cookies by disabling them in your browser; although you may not be able to take full advantage of Asheville (AVL) Labs websites if you do so. In particular, you may be required to accept cookies in order to complete certain actions on our websites. You do not need to have cookies turned on, however, to use/navigate through many parts of our website. We recommend keeping cookies enabled to experience the full capabilities of our website.

How We Use Information Collected

We generally use the personal information you provide when you visit our websites for the following purposes:
* to better understand your needs and provide you with better services;
* for everyday internal business purposes in order to process your transactions, maintain your account(s), and provide customer service;
* to manage, administer, collect or otherwise enforce accounts;
* to keep you up to date on the latest product announcements, software updates, special offers or other information we think you would like to hear about either from us or from our business partners including sending you direct marketing information or contacting you for market research;
* to maintain business records for reasonable periods as required by applicable tax and other laws;
* to share information with your preferred distributor to ensure customer satisfaction;
* to manage and administer our business, including defending and bringing legal actions;
* to conduct market research in order to develop marketing strategies for Asheville (AVL) Labs;
* to meet legal, regulatory, insurance, security and processing requirements; and
* to identify you and protect you and us against fraud.

Data Security

Your Asheville (AVL) Labs account information is password-protected for your privacy and security. Asheville (AVL) Labs safeguards the security of the data you send us with physical, electronic, and managerial procedures. In certain areas of our websites, Asheville (AVL) Labs uses industry-standard SSL-encryption (128 bit secure socket layer). While we strive to protect your personal information, we cannot ensure the security of the information you transmit to us, and so we urge you to take every precaution to protect your data when you are on the Internet. Change your passwords often, use a combination of letters and numbers, and make sure you use a secure browser.

Children's Privacy Protection

Our websites do not target and are not intended to attract children under the age of 13. Asheville (AVL) Labs does not knowingly solicit personal information from children under the age of 13 or send them requests for personal information.

Local Regulations

The personal information directly or indirectly collected on the Asheville (AVL) Labs website is protected by local laws and regulations in the countries where Asheville (AVL) Labs operates. Asheville (AVL) Labs complies with all such local laws and regulations.

Changes to this Privacy Policy

If Asheville (AVL) Labs makes any substantial changes to this policy, we will make reasonable efforts to notify you of such changes by posting an announcement on the Asheville (AVL) Labs website. If we intend to use or disclose personal information for purposes materially different than those described in this privacy statement, we will make reasonable efforts to notify affected individuals, if necessary, including by revising this privacy statement.

We urge you to review this privacy statement frequently so that you are aware of the most current version. Your continued provision of personal information or use of our services following any changes to this privacy statement constitutes your acceptance of any such changes. This privacy statement was last updated on June 22nd, 2023.

Questions or Suggestions

If you have questions or concerns about our collection, use, or disclosure of your personal information, or if you require any additional information, please contact our privacy officer.